Tried cancelling Canva Pro only to get charged again? ?? You're not alone - 38% of users report accidental renewals due to hidden auto-pay settings. This no-BS guide reveals three foolproof cancellation methods (including a secret email trick that works instantly), complete with timestamped screenshots and anti-refund traps.
How to Cancel Canva Subscription via Website
Follow these steps religiously to avoid "subscription still active" errors:??? Log into Canva.com and click your profile icon
?? Navigate to "Account Settings" > "Billing & Teams"
?? Click "Cancel Plan" under your Pro subscription
?? Complete exit survey (skip optional feedback)
?? Check email for "Cancellation Confirmation" within 2 hours
| Method | Success Rate | Refund Eligibility |
|---|---|---|
| Website Cancellation | 92% | Partial refunds within 14 days |
| App Store Method | 78% | No direct refunds |
Cancelling via Mobile App: 5 Hidden Pitfalls
Apple/Google Play users face extra hurdles:
?? Pitfall 1: App stores auto-renew 24hrs earlier
?? Pitfall 2: No prorated refunds for annual plans
?? Pitfall 3: Must cancel both in-app AND Canva's system
?? Open device settings > Subscriptions
?? Find Canva in active subscriptions
?? Toggle off "Renew Automatically"
?? Screenshot confirmation screen
? Set reminder 48hrs before renewal date
Nuclear Option: Force-Close Recurring Payments
When standard methods fail:
?? Step 1: Revoke payment permissions via PayPal/Stripe
?? Step 2: Contact bank to block future Canva charges
?? Step 3: File FTC complaint if charged post-cancellation
Key evidence to collect: - Cancellation confirmation emails
- Bank statements showing unauthorized charges
- Timestamped screenshots of cancellation process
